For all return/refund request please contact our customer service department within 10 business days of receipt of order that is determined by UPS/USPS/FedEx tracking. As we can't accept any returns which our customer service department has not preauthorized, this is to ensure our customers’ health and safety.
TheNuttyFruitHouse.com only accepts returns of non-edible items in the same condition as they were sent. All returns exclude shipping costs and it is the customers’ responsibility to pay for shipping the products back. A 20% restocking fee will be applied to all returns. Please send your pre-approved returns to the address specified by the customer service department.
Before placing orders we recommend you keep all of following in mind as we do not accept returns for food products or melted candy (please feel free to call us before placing your order)
- Quantity: ordering for an event or project can be difficult sometimes, so ensure you think through and calculate the amount you will need.
- Taste: Rarely but sometimes manufacturers will change their recipes and your taste buds change too.
- Color: from one computer monitor to the next the colors may look different and some of our products are hand-made so colors may vary slightly.
- Brand Variance: All brands of candies do not have the same texture, consistency, firmness, etc. For example, European-brand gummies tend to be harder than American-brand gummies).
- Heat: If it is warm in your area stay away from heat-sensitive items or get expedited mail which comes with free cold packs (this method minimizes the chances of candy melting as cold packs melt within 2-3 days)
- Mistakes: Before submitting orders please double check for accuracy
If for any reason we make a mistake with your order, we will take full responsibility. Please make sure to contact us within 10 business days of receiving your order, as we will not be able to approve any request for refund/reships after such time.
If an order is cancelled and the shipping process has begun the customer is subject to a 20% restocking fee. We typically start the shipping process within 24 hours of receiving the orders so please take the time to double check your orders before placing an order.
REFUSAL OF PACKAGE:
If parcels are refused, original and return shipping costs will be charged to the purchaser's original form of payment.
INCORRECT SHIPPING ADDRESS:
- Orders returned in good condition: Refunds will be given minus full cost of shipping and a 20% restocking fee.
- Orders returned with damages or if package is lost: No refunds.
- If package is en route and a shipment intercept/address correction is needed customers will be charged with $11 fee (a fee that we are charged from delivery service provider)
INCORRECTLY ORDERED ITEMS:
We only accept returns of non-edible (To protect our customers’ health and safety) items in the same condition as they were sent. All returns exclude shipping costs and it is the customers’ responsibility to pay for shipping the products back. A 20% restocking fee will be applied to all returns. Please send your pre-approved returns to the following address along with a pre-approval letter obtained by the Customer service representative through email.
HOT WEATHER ISSUES:
Unfortunately, as stated in our FAQ page we cannot accept responsibility for products damaged in transit because of extreme temperatures. If questions arise please feel free to contact us and we will do our best to provide guidance.
WARM WEATHER SHIPPING INDEX:
No returns on special order of perishable or non-perishable products.
All seasonal merchandise, perishable or non-perishable, are non-returnable.
In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two (2) business days of physical receipt as determined by UPS/USPS/FedEx tracking. We will compare items ordered as well as physical weight of the package and issue a store credit accordingly.
ORDERS WITH INCORRECT MERCHANDISE:
If an incorrect product is received please contact us within 2 business days of receipt as determined by UPS/USPS/FedEx. We will then issue a call tag for product and upon receipt will issue credit accordingly. We will not be able to issue credit for merchandise that does not have the factory seal so please make sure the product is in the exact condition as received (sealed & packaged).